State Farm® Insurance Agent Brian Slack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joanna Smith
December 17, 2024
5
out of
5
rating by Joanna Smith
"I’ve had nothing but positive experiences with the staff at Brian’s State Farm office. Phone calls and emails are always returned promptly and all my questions are answered honestly. Highly recommend this office."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dalton McConnell
December 16, 2024
5
out of
5
rating by Dalton McConnell
"I've worked with Brian and Madison for over a year now. They both always try to help their clients get the best coverage and make sure they are actually protected. Most importantly, they are always available to help and they stay on top of any issues!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
J Rice
December 15, 2024
1
out of
5
rating by J Rice
"We have been with Brian Slack for many years and have tolerated his poor customer service, lack of proactive communication and failure on every level with regards to the handling of our policies and service. He deflects blame, places undue hardship on customers by not providing timely information and updates, and he is constantly behind the eight ball. Please do yourself a favor and find an agent in your corner. Realistically, we don't expect service outside the norm but if you want to know about an issue in advance, select another agent because this is not what you will get with him."
We responded:
"Thank you for your feedback. I would appreciate the opportunity to address your concerns regarding our insurance services. Please reach out to me directly."
Raja Kumar P
November 22, 2024
5
out of
5
rating by Raja Kumar P
"I recently worked with Courtnie at State Farm to bundle my auto and homeowners insurance, and I’m extremely happy with the service. Courtnie was knowledgeable, patient, and helped me find the best coverage options for my needs. The process was smooth, and I felt confident in my choices. I highly recommend Courtnie for anyone looking for reliable and helpful insurance assistance!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We look forward to working with you Raja!"
Alicia Smith
November 21, 2024
5
out of
5
rating by Alicia Smith
"The best i will never go with other insurance companies brain slack you guys are the best at what you do"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Nanda Sreenivasan
November 20, 2024
5
out of
5
rating by Nanda Sreenivasan
"Courtnie is just Amazing. We went through all the options multiple times to get the right quote for me."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Zaid Aldhahi
November 12, 2024
5
out of
5
rating by Zaid Aldhahi
"I just switched to State Farm and I had a great experiance with Courtnie Jackson, she's very nice and explained all the terms and details to me and I got a good price. I highly recommend."
We responded:
"Thank you so much for the 5-star review, Zaid! We're thrilled to hear that Courtnie made the switch simple and provided a clear, detailed explanation of your coverage. It’s great to know you’re happy what we provided, and we appreciate your recommendation! - Brian"
Daniel Vieira
November 1, 2024
5
out of
5
rating by Daniel Vieira
"I've had a great experience with Brian Slack's office. Courtnie Jackson has been extremely patient and helpful in providing the best rates and coverage for my home and auto policies."
We responded:
"Thank you for the great review Daniel. Our goal is to provide outstanding service, educate our customers on their coverage and options, and give you a great experience. I thank you for your business. Brian Slack State Farm, providing Insurance and Financial services."
iamsage777
May 26, 2024
5
out of
5
rating by iamsage777
"Madison is awesome! Every time I call she always handles my concerns, explains policies and changes well, and is very quick to action requests! It started with Brian several years ago answering the phone and helping out but it’s great to see such a good supporting cast."
We responded:
"Thank you for the kind words and 5* review. It means a lot to us to hear this feedback from our great customers like you! We look forward to continuing working with you and helping with all of your insurance and financial service needs. My amazing team loves hearing this as well! Thanks again. - Brian Slack State Farm"
Delna Bryan
April 20, 2024
5
out of
5
rating by Delna Bryan
"I would like to commend your employing Courtnie Jackson who is a knowledgeable agent. She allayed all my fears while I was going through a bizarre treatment from another insurance company out of state. Without knowing it, she walked me a busy teacher through every step that was covered with your company. Courtnie went above and beyond the call of duty to stay a few minutes after closing time with me (on a Friday evening) and my sales representative from Sewell Cadillac to finish as well as fax paperwork the right way. She is a valuable asset to your organization! I am going to recommend your reputable company to ALL my family and friends because of this magnificent experience that I had just by chance with Courtnie Jackson. Thank you! Delna Bryan"
We responded:
"Thank you for amazing feedback Delna. Courtnie does a wonderful job and I'm so happy to hear how great your experience was. I assure you we will give your family and friends the same exceptional service you received. Please let us know if you need any other assistance with your insurance needs. Thank you - Brian Slack State Farm "
Ilya Kotlyanskiy
April 16, 2024
5
out of
5
rating by Ilya Kotlyanskiy
"Having worked in the insurance industry myself, I could quickly tell Madison knows what she’s doing. She’s very diligent and has a thorough understanding of what impacts pricing, which allows her to customize policies to her customers’ needs. In my case, this resulted in thousands of dollars in premium savings, which is in sharp contrast to many other agents and brokers I’ve dealt with, who showed little to know flexibility to research better pricing."
We responded:
"Thank you for kind words Ilya. That means a lot to me, to Madison, and the entire team. We appreciate you being such a long-term customer as well, and value your loyalty. Please do not hesitate to reach out to us for any of your insurance related needs, as we are here to help any way we can. Brian Slack - State Farm Insurance and Financial Services, Plano"
AE Grange
April 12, 2024
5
out of
5
rating by AE Grange
"We have been a client of Brian Slack State Farm for many years. They are always available to answer our questions. They provide excellent Customer Service. Thank You"
We responded:
"Thank you for the kind words Mr. Grange. We appreciate your business and how long you have been a customer of State Farm and my office as well. - Brian Slack State Farm, Plano"
Evelyn Molina
April 5, 2024
5
out of
5
rating by Evelyn Molina
"Courtnie J was amazing! Excellent costumer service !"
We responded:
"It is rewarding to hear about your wonderful experience with Courtnie! We will continue to provide you with great service, valuable information, and savings on your insurance policy. Thank you for choosing us and for taking the time to share your feedback. We look forward to continuing to meet your insurance needs in the future. - Brian Slack - State Farm Insurance Agent, Plano, TX"
Nagendra prasad Jella
April 5, 2024
5
out of
5
rating by Nagendra prasad Jella
"Brian and team(Courtnie) are very friendly and they give complete details of the policy and walk you through with every detail and help you understand the policy before purchasing."
We responded:
"Thank you so much for sharing about your positive experience with Courtnie and our team! We are delighted that we could provide you with great service, valuable information, and savings on your insurance policy. Thank you for choosing us and for taking the time to share your feedback. We look forward to continuing to meet your insurance needs in the future. - Brian Slack - State Farm Insurance Agent, Plano, TX"
Ardeshir Tarighi
April 5, 2024
1
out of
5
rating by Ardeshir Tarighi
"Working to move my policy to another StateFarm agent. Office staff seem to be always in a hurry to hang up on you, and I do not appreciate that!"
We responded:
"Mr. Tarighi, I'm disappointed you feel that way, as my office works hard to make sure every customer is satisfied and each interaction take however long to come to a resolution. We appreciate your business and value you as a customer. If you have any other questions please let us know how we can help. - Brian Slack State Farm providing insurance and financial services"
Julio Gallegos
January 6, 2024
1
out of
5
rating by Julio Gallegos
"Customer service degrades a lot once you ask the reasons of huge increases of insurance cost. It was a horrible experience trying to get a refund after I continued to be charged even with the insurance policy cancelled. The refund of those additional charges took almost 3 months and 10 frustrating calls to the Brian Slack's office, because once you cancel Brian stops answering emails."
BG
December 13, 2023
1
out of
5
rating by BG
"Where do I begin...they are nice when acquiring you as a customer but that quickly went downhill. I was mislead about the amount of my auto insurance quote(email for proof), and in return, was never informed about the reason for the increase after trying to call several times. They stopped answering the phone it seems, and would only return a call if you left a voicemail...sometimes. We were only with them a little over a month before leaving! Thank goodness! The last straw was a phone call to inquire about my premium increase when Madison was rude and condescending! I sent an email to Brian but he never replied so they definitely will not be getting my business! Super and completely unprofessional behavior. Would not recommend!"
We responded:
"I'm sorry to hear you were not happy with the service or answers you received as a result of the change in price. We strive to provide exceptional customer service in all instances and work hard to explain any and all discrepancies with policies. Thank you for your business with State Farm and my office. - Brian Slack State Farm Insurance and Financial Services, Plano/Frisco"
Maddie L
November 22, 2023
5
out of
5
rating by Maddie L
"Great customer service! Brian and his team have a lot of insurance experience and are always super helpful and responsive when I have a question or any issues. I was able to save money and increase my coverages by switching to Brian’s office."
We responded:
"Thank you for the 5 star review Maddie! We appreciate your business and having great customers like you!! Brian Slack State Farm providing insurance and financial services, Plano/Frisco"
Animesh D
November 18, 2023
5
out of
5
rating by Animesh D
"Brian Slack is an experienced insurance agent at statefarm."
We responded:
"Thank you for the 5 Star review Animesh. I appreciate your business and was glad to be able to help you with your auto and home insurance. Do not hesitate to reach out if you have any questions or need other assistance. - Brian Slack Insurance and Financial Services, Plano/Frisco TX"
Nn
July 18, 2023
1
out of
5
rating by Nn
"I have been with them for a while I have been an incredible customer and they always send me my bill and I pay for it. They stop doing that and I got screwed when out of a SUPRISE I found out I did not have car insurance!! I trusted them especially Brian. I emailed them about this issue never received an email back. I’m very disappointed and upset about this situation and will not trust them anymore."
Aslan Yildirim
March 8, 2023
5
out of
5
rating by Aslan Yildirim
"Amazing customer service"
We responded:
"Thank you Aslan. We're so happy to hear that, as we pride ourselves on great customer service. I appreciate you having your auto insurance with my office and State Farm, and please let us know if you need anything else. - Brian Slack State Farm "
Naveen Kumar
July 27, 2022
5
out of
5
rating by Naveen Kumar
"Always happy to help and provide the full details openly , nothing hidden ."
We responded:
"Thank you for the review Naveen. We are up front and honest with all of our customers, and it is our job to help in anyway we can. Thank you for your business. Brian Slack - Insurance and Financial Services Plano/Frisco, TX"
Steven James Bull
May 25, 2022
5
out of
5
rating by Steven James Bull
"State Farm was there. Every time!"
We responded:
"Thank you for the excellent review Mr. Bull. I appreciate your business with my office and State Farm. Brian Slack - Plano, TX Insurance and Financial Services"
Andrew Cory
February 24, 2022
1
out of
5
rating by Andrew Cory
"I would avoid at all costs. 1. Tried to contact to file a claim, I was told there wasn't much they could do, then Brian tried to just sell me more insurance by trying to convince me to change my renter's insurance to StateFarm 2. I never signed up for auto renewal, but it began auto renewing anyways, and at a higher rate. I didn't realize this happened until I got mailed the renewed policy cards. 3. I tried emailing to cancel, but got no replies for 3 weeks. I needed to call. 4. When I called to cancel the renewal, I was pressed for why I was leaving, my answers didn't satisfy Brian. He kept asking who I was going to switch to. Once I finally just asked him to cancel it, he appeared very upset and immediately hung up on me. Very disappointing experience working with StateFarm, and I will recommend to everyone ever shopping for insurance close to me to avoid. Incredibly unprofessional throughout my 6 months with them."
We responded:
"Andrew, I'm sorry you were disappointed in State Farm and my office, as we strive to provide the best experience possible. However, I must clarify some of the information in the review. Your policy has been auto renewing since August of 2021 when you started your policy with State Farm (7 months of automatic drafts), and your premiums are lower now than when you began. Any conversation my team may have had with you regarding purchasing renters insurance would have been because we could lower your auto premium even more by adding a multiline discount. We do not have record of you needing to file a claim, however you can still file a claim for any damage you sustained during your policy term, so please let us know how we can assist with that matter. As evident by other reviews, customer service is of the utmost importance at my office. Regarding the call this morning, I value each customer of mine and do not want anyone to leave, so my questions were only to gain an understanding of why you were leaving, and if there was anything that could have done additionally to help you. Thank you for your business and please let us know if there is anything you need. - Brian Slack State Farm Insurance"
Victoria Nick
August 24, 2021
5
out of
5
rating by Victoria Nick
"I have been using this office for years and have gotten nothing less than easy and efficient service."
We responded:
"Thank you for review Victoria. I appreciate your business as well and look forward to working together for many years to come! - Brian Slack State Farm"