State Farm® Insurance Agent Brian Slack

"The proof of the pudding is in eating it. Likewise, the proof of insurance is in claiming it, not buying it, they say! Nevertheless, one may or may not have a great experience even during the insurance buying process. Luckily, I had a great experience, thanks to Courtnie Jackson. Her patience, calm nature and willingness to help made all the difference. Through the process, it was evident that she had my best interests in mind. She devoted quality time and effort in making sure that I had everything that I was looking for and at the same time she ensured that I wasn't overindulging. If you are looking to buy insurance, I would highly recommend Courtnie!"

"I had great experience with courtine Jackson .She very nice and explained terms and details"

"I had a great experience with this location. Courtnie is very knowledgeable and great at explaining all the coverages. I highly recommend this specific location!"

"I’ve had nothing but positive experiences with the staff at Brian’s State Farm office. Phone calls and emails are always returned promptly and all my questions are answered honestly. Highly recommend this office."

"I've worked with Brian and Madison for over a year now. They both always try to help their clients get the best coverage and make sure they are actually protected. Most importantly, they are always available to help and they stay on top of any issues!"

"We have been with Brian Slack for many years and have tolerated his poor customer service, lack of proactive communication and failure on every level with regards to the handling of our policies and service. He deflects blame, places undue hardship on customers by not providing timely information and updates, and he is constantly behind the eight ball. Please do yourself a favor and find an agent in your corner. Realistically, we don't expect service outside the norm but if you want to know about an issue in advance, select another agent because this is not what you will get with him."

"I recently worked with Courtnie at State Farm to bundle my auto and homeowners insurance, and I’m extremely happy with the service. Courtnie was knowledgeable, patient, and helped me find the best coverage options for my needs. The process was smooth, and I felt confident in my choices. I highly recommend Courtnie for anyone looking for reliable and helpful insurance assistance!"

"The best i will never go with other insurance companies brain slack you guys are the best at what you do"

"Courtnie is just Amazing. We went through all the options multiple times to get the right quote for me."

"I just switched to State Farm and I had a great experiance with Courtnie Jackson, she's very nice and explained all the terms and details to me and I got a good price. I highly recommend."

"I've had a great experience with Brian Slack's office. Courtnie Jackson has been extremely patient and helpful in providing the best rates and coverage for my home and auto policies."

"Madison is awesome! Every time I call she always handles my concerns, explains policies and changes well, and is very quick to action requests! It started with Brian several years ago answering the phone and helping out but it’s great to see such a good supporting cast."

"I would like to commend your employing Courtnie Jackson who is a knowledgeable agent. She allayed all my fears while I was going through a bizarre treatment from another insurance company out of state. Without knowing it, she walked me a busy teacher through every step that was covered with your company. Courtnie went above and beyond the call of duty to stay a few minutes after closing time with me (on a Friday evening) and my sales representative from Sewell Cadillac to finish as well as fax paperwork the right way. She is a valuable asset to your organization! I am going to recommend your reputable company to ALL my family and friends because of this magnificent experience that I had just by chance with Courtnie Jackson. Thank you! Delna Bryan"

"Having worked in the insurance industry myself, I could quickly tell Madison knows what she’s doing. She’s very diligent and has a thorough understanding of what impacts pricing, which allows her to customize policies to her customers’ needs. In my case, this resulted in thousands of dollars in premium savings, which is in sharp contrast to many other agents and brokers I’ve dealt with, who showed little to know flexibility to research better pricing."

"We have been a client of Brian Slack State Farm for many years. They are always available to answer our questions. They provide excellent Customer Service. Thank You"

"Courtnie J was amazing! Excellent costumer service !"

"Brian and team(Courtnie) are very friendly and they give complete details of the policy and walk you through with every detail and help you understand the policy before purchasing."

"Working to move my policy to another StateFarm agent. Office staff seem to be always in a hurry to hang up on you, and I do not appreciate that!"

"Customer service degrades a lot once you ask the reasons of huge increases of insurance cost. It was a horrible experience trying to get a refund after I continued to be charged even with the insurance policy cancelled. The refund of those additional charges took almost 3 months and 10 frustrating calls to the Brian Slack's office, because once you cancel Brian stops answering emails."

"Where do I begin...they are nice when acquiring you as a customer but that quickly went downhill. I was mislead about the amount of my auto insurance quote(email for proof), and in return, was never informed about the reason for the increase after trying to call several times. They stopped answering the phone it seems, and would only return a call if you left a voicemail...sometimes. We were only with them a little over a month before leaving! Thank goodness! The last straw was a phone call to inquire about my premium increase when Madison was rude and condescending! I sent an email to Brian but he never replied so they definitely will not be getting my business! Super and completely unprofessional behavior. Would not recommend!"

"Great customer service! Brian and his team have a lot of insurance experience and are always super helpful and responsive when I have a question or any issues. I was able to save money and increase my coverages by switching to Brian’s office."

"Brian Slack is an experienced insurance agent at statefarm."

"I have been with them for a while I have been an incredible customer and they always send me my bill and I pay for it. They stop doing that and I got screwed when out of a SUPRISE I found out I did not have car insurance!! I trusted them especially Brian. I emailed them about this issue never received an email back. I’m very disappointed and upset about this situation and will not trust them anymore."

"Amazing customer service"

"Always happy to help and provide the full details openly , nothing hidden ."