State Farm® Insurance Agent Brian Slack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Whisper Steen
May 13, 2026
5
out of
5
rating by Whisper Steen
"Courtnie was amazing, beyond helpful and such a delight. Not only did she flawlessly help me through the process of getting my car insured, but she also made me feel so heard and taken care of. Shout out her, I never leave reviews but she truly deserves praise!!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Samip Subedi
May 8, 2026
5
out of
5
rating by Samip Subedi
"Courtnie is a gem to work with, she went above and beyond to help me and got quotes that were cheaper than my current payment with better coverages."
We responded:
"Thank you for the amazing review, Samip! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Erick Rivera
May 7, 2026
5
out of
5
rating by Erick Rivera
"Courtnie was amazing! She thoroughly went over every aspect of my homeowners and auto policies to make sure I had the right coverage. Not only did she help lower my insurance rate, but she also ensured I had even stronger protection. Thank you for being so great,"
We responded:
"Thank you so much for the 5-star rating, Erick! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Jovanni Angon
April 12, 2026
2
out of
5
rating by Jovanni Angon
"its amazing that they can open an account without your spouse being there but can't cancel without her being there. horrible customer service."
We responded:
"Jovanni, we are sorry to hear that your State Farm experience was not as expected, however you are not a customer Brian Slack State Farm. We suggest reaching out to the office of whom you are a customer to review the situation. "
Cabrera Landscapers, LLC.
March 30, 2026
5
out of
5
rating by Cabrera Landscapers, LLC.
"Madison & Brian always willing to help. Great service"
We responded:
"Wow, thank you for the 5-star review! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Dalton McConnell
March 6, 2026
5
out of
5
rating by Dalton McConnell
"Great service! Madison is super responsive and knowledgeable. She helped me get my coverages set up to suit my own needs and made the process so easy."
We responded:
"Thank you for the amazing review, Dalton! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Hussein Alqazzaz
March 5, 2026
1
out of
5
rating by Hussein Alqazzaz
"Anytime you go to this office agent it's closed"
We responded:
"Good afternoon Hussein, I have no record of you as a customer. Also, my office is open M-F 9:00 am to 5:00 pm, anytime by appointment, and if you call my office after hours you will be answered by a live representative. If you would like to get in touch you can also call 972-384-2660, or by email at brian@brianslack and we will be happy to help you."
Dipan Kc
January 30, 2026
5
out of
5
rating by Dipan Kc
"I talk with Courtnie and she was very helpful . The way she explain me was awesome I strong recommend everyone to talk with her she will help you a lot . Thank you"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! Courtnie does an amazing job, thank you for sharing this."
Maria Jaimes
January 27, 2026
5
out of
5
rating by Maria Jaimes
"Today it was a really great day in my State Farm appointment with Ms Kourtney at Brian Slack office."
We responded:
"Thank you for the 5-star review, Maria! Here on State Farm Agent Brian Slack’s Team, we are proud to serve our community and appreciate your recognition. "
Jeanna Soper
January 26, 2026
5
out of
5
rating by Jeanna Soper
"Loved Courtnie Jackson and her expertise! She saved me an incredible amount of money on both auto and homeowner policies! I realized how expensive Allstate was and now I am a State Farm customer for life!"
We responded:
"Thanks so much for the amazing review, Jeanna! We really appreciate your business. If you ever have any questions or need insurance assistance in the future, we are just a message away! We value your feedback and are pleased to know you had a positive experience with Courtnie. Should you have any further questions or require assistance, please do not hesitate to contact us. "
Janae Skaggs
November 24, 2025
5
out of
5
rating by Janae Skaggs
"Brian and his team are amazing! Very responsive, prompt, professional, extremely organized, and always have what is best for YOU in MIND! Cannot recommend them enough! Oh, and they are just a delight to speak with!"
We responded:
"Thank you for the great review Janae. I appreciate your business and hearing this feedback means a lot. My team takes pride in making sure they provide outstanding service, reviewing what is best for every customer, and making every interaction positive. I'm happy to know you are pleased with the services at my State Farm office. "
Salman Farooq
September 8, 2025
5
out of
5
rating by Salman Farooq
"Madison is great to work with and keeps Brian's office running smoothly with any request I have!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Maddie L
September 8, 2025
5
out of
5
rating by Maddie L
"Great customer service! Super responsive. Brian and his team have a lot of insurance experience and are always super helpful and responsive when I have a question or any issues. I was able to save money and increase my coverages by switching to Brian’s office."
We responded:
"Thank you for the 5 star review Maddie! We appreciate your business and having great customers like you!! Brian Slack State Farm providing insurance and financial services, Plano/Frisco"
John Wright
September 4, 2025
1
out of
5
rating by John Wright
"Never responded to our request to review our policies. When we cancelled and saved over $400 monthly, still no response."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced. We have no record of calls, text, or emails requesting a policy review, and we take those seriously. There was only an after normal business hours request to cancel all policies back to a prior date, which that department took care of for you. Please let us know if you would like a review of your policies and we appreciated having you as a customer. "
Ms. Palmer
August 27, 2025
5
out of
5
rating by Ms. Palmer
"I worked personally with Courtnie Jackson in the Plano office. I needed to triple my renter's insurance and wanted to go with someone who was hands on and VIP customer service oriented. I was so impressed I changed my auto insurance even though I was not planning on it. I hope to do future business with Courtnie and highly recommend her to ladies in their 60's with busy lives that just want this process to go as smoothly and quickly as possible."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Brian Slack State Farm, and Courtnie does an amazing job at my office. If you ever have any questions or need assistance, we’re here to help!"
Harish Kesavan
March 17, 2025
5
out of
5
rating by Harish Kesavan
"The proof of the pudding is in eating it. Likewise, the proof of insurance is in claiming it, not buying it, they say! Nevertheless, one may or may not have a great experience even during the insurance buying process. Luckily, I had a great experience, thanks to Courtnie Jackson. Her patience, calm nature and willingness to help made all the difference. Through the process, it was evident that she had my best interests in mind. She devoted quality time and effort in making sure that I had everything that I was looking for and at the same time she ensured that I wasn't overindulging. If you are looking to buy insurance, I would highly recommend Courtnie!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
srinivas manik
January 29, 2025
5
out of
5
rating by srinivas manik
"I had great experience with courtine Jackson .She very nice and explained terms and details"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Sam-I-Am Pet Care
January 15, 2025
5
out of
5
rating by Sam-I-Am Pet Care
"I had a great experience with this location. Courtnie is very knowledgeable and great at explaining all the coverages. I highly recommend this specific location!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Joanna Smith
December 17, 2024
5
out of
5
rating by Joanna Smith
"I’ve had nothing but positive experiences with the staff at Brian’s State Farm office. Phone calls and emails are always returned promptly and all my questions are answered honestly. Highly recommend this office."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dalton McConnell
December 16, 2024
5
out of
5
rating by Dalton McConnell
"I've worked with Brian and Madison for over a year now. They both always try to help their clients get the best coverage and make sure they are actually protected. Most importantly, they are always available to help and they stay on top of any issues!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Joyce Rice
December 15, 2024
1
out of
5
rating by Joyce Rice
"We have been with Brian Slack for many years and have tolerated his poor customer service, lack of proactive communication and failure on every level with regards to the handling of our policies and service. He deflects blame, places undue hardship on customers by not providing timely information and updates, and he is constantly behind the eight ball. Please do yourself a favor and find an agent in your corner. Realistically, we don't expect service outside the norm but if you want to know about an issue in advance, select another agent because this is not what you will get with him."
We responded:
"Thank you for your feedback. I would appreciate the opportunity to address your concerns regarding our insurance services. Please reach out to me directly."
Raja Kumar P
November 22, 2024
5
out of
5
rating by Raja Kumar P
"I recently worked with Courtnie at State Farm to bundle my auto and homeowners insurance, and I’m extremely happy with the service. Courtnie was knowledgeable, patient, and helped me find the best coverage options for my needs. The process was smooth, and I felt confident in my choices. I highly recommend Courtnie for anyone looking for reliable and helpful insurance assistance!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We look forward to working with you Raja!"
Alicia Smith
November 21, 2024
5
out of
5
rating by Alicia Smith
"The best i will never go with other insurance companies brain slack you guys are the best at what you do"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Nanda Sreenivasan
November 20, 2024
5
out of
5
rating by Nanda Sreenivasan
"Courtnie is just Amazing. We went through all the options multiple times to get the right quote for me."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Zaid Aldhahi
November 12, 2024
5
out of
5
rating by Zaid Aldhahi
"I just switched to State Farm and I had a great experiance with Courtnie Jackson, she's very nice and explained all the terms and details to me and I got a good price. I highly recommend."
We responded:
"Thank you so much for the 5-star review, Zaid! We're thrilled to hear that Courtnie made the switch simple and provided a clear, detailed explanation of your coverage. It’s great to know you’re happy what we provided, and we appreciate your recommendation! - Brian"